Common Problems Faced by Electric Tobacconists

Welcome to Electric Tobacconist USA! That is a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, try a cigarette.

Much like any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the start of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.

The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the second quarter of our year.

Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet our future orders. Once we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.

We have been happy to report that quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address on the next half a year.

Besides an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that we are providing free expedited shipping for most orders.

One of the other areas we’ve seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting problems with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we are receiving. It’s clear that we are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, to be able to ensure their satisfaction.

Beyond the above news-report topics, there are other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an emergency replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive in regards to our products.

Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to share, but it may be the reality of running a retail business, even one focused on providing exceptional customer support. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers could have. Juul Pods In addition to hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.